Shipping policy
Shipping policy
All orders are expected to be processed within 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note there may be potential delays due to a high volume of orders or postal service problems that are outside of our control.
Please note: our processing times are in addition to shipping transit timelines you see at the checkout – which are as followings:
UK transit timelines: 2 to 4 business days
EU transit timelines: 2 to 11 business days
International transit timelines: 3 to 17 business days
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- In the UK we offer £4.99 flat rate shipping within the UK on orders under £50, and free delivery on orders over £50
- In the EU we offer £5.99 flat rate shipping on all orders
- Internationally, we offer £14.99 flat rate shipping on all orders
International Shipping
We offer international shipping to the following countries: United Arab Emirates, Australia, Canada, Switzerland, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore and the United States.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Winterfalle is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at winterfallemusic@gmail.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We currently ship via the Royal Mail which does deliver to P.O. Boxes. Read their policy here.
Refunds, returns, and exchanges
We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at winterfallemusic@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at: winterfallemusic@gmail.com.